Refund policy

RETURN & REFUND POLICY

Because our products are handmade food items, we handle returns a little differently than a typical store. Your satisfaction matters to us — please read the following.

Food safety
For the safety of all our customers, we cannot accept returns or exchanges on opened or consumed food products, including sauces, glazes, pepper sauces, and beverages. This is standard practice for handmade food items.

Damaged or defective products
If your order arrives damaged, leaking, or defective, we'll make it right. Email us within 7 days of delivery or pickup at shaun@panhandleprovisionstx.com with your order number and a photo of the issue, and we'll arrange a replacement or refund.

Wrong or missing items
If you received the wrong product or something is missing, email us within 7 days and we'll correct it at no cost to you.

Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Beverages (local pickup / local delivery only)
Our craft lemonades, cold brews, and teas are perishable and are available for local pickup or local delivery only — they are not shipped. Please inspect beverages at pickup or delivery; we'll replace any item that isn't right on the spot or within 24 hours.

Questions? Email shaun@panhandleprovisionstx.com or call (806) 367-4723.